Frequently Asked Questions

For airport transfers, we recommend booking at least 3-5 days in advance to guarantee availability and ensure we have all your flight details. For long-distance journeys, ideally 1-2 weeks notice allows us to optimize your route.

However, we understand plans change. If you need transport sooner, please contact us via WhatsApp or call 07729 274868 to check availability for same-day or next-day bookings.

Yes, same-day and last-minute bookings are possible, subject to availability. We operate 24/7, so early morning airport runs and late-night returns can be accommodated.

To check availability: Call us immediately on 07729 274868 or message us on WhatsApp. We'll confirm within minutes if we can help you.

Note: Last-minute bookings may have limited vehicle options, so calling as soon as possible improves your chances of getting the service you need.

Free Cancellation: Cancel up to 24 hours before your scheduled pickup for a full refund with no questions asked.

Short Notice Cancellations: Cancellations within 24 hours may incur a cancellation fee (typically 50% of the booking value) depending on circumstances. We understand emergencies happen – contact us to discuss your situation.

No-Shows: If you don't show up for your booking without prior notice, the full booking fee will be charged.

We're flexible and customer-focused. If you need to cancel or reschedule, just message us or call 07729 274868 to work out the best solution.

Absolutely! We understand plans change. You can modify most bookings up to 24 hours before your scheduled pickup time.

Modifications may include:

• Changing pickup or drop-off time
• Changing pickup or drop-off location
• Adjusting passenger numbers (subject to vehicle capacity)
• Rescheduling to a different date

Contact us via WhatsApp or phone as soon as possible to make changes. If your modification changes the journey cost significantly, we'll recalculate your quote.

We monitor flight arrivals in real-time. When you book an airport transfer, provide us your flight number. We check your flight status continuously and adjust pickup times accordingly.

If your flight is delayed: Your pickup time will be adjusted automatically. No need to contact us unless you want to confirm the new time.

If your flight lands early: We'll be ready to pick you up sooner. Our system tracks this and notifies our driver immediately.

What you need to do: Just let us know your flight number when booking, and we'll handle the rest. This is one of our core services – getting you to the airport safely and on time, every time.

Yes! We provide pre-booked local journeys throughout Gwynedd and surrounding areas including Anglesey, Conwy, and northern Snowdonia.

Local journey examples:

• Town center to attractions
• Hotels to restaurants or attractions
• Train stations to accommodations
• Event venue pickups and drop-offs
• Shopping trips and errands

Local journeys must be pre-booked (minimum 2-3 hours notice). We don't offer hail-and-ride street pickups, but booking is simple – just contact us with your requirements.

Our pricing is transparent and straightforward. Fares are calculated based on:

• Distance: Mileage from pickup to drop-off location
• Route: Motorway vs. scenic routes (we always use the most efficient route)
• Time of travel: Peak hours may have slightly adjusted pricing
• Airport charges: Some airports have official taxi access fees (passed on transparently)
• Vehicle type: Our premium electric vehicles are priced competitively for the comfort level

Example: Holyhead to Manchester Airport (45 miles) typically costs £85-110 depending on route and time. We'll give you an exact quote before you book.

No hidden charges ever. What we quote is what you pay – this is our guarantee.

What's included in your quote:

• Transportation to your destination
• Professional, courteous driver
• Comfortable electric vehicle
• No surge pricing or unexpected fees

Airport fees: The only exception is if an airport has official taxi access fees (rare, but some do). These are clearly explained before you book and are typically only a few pounds.

Special services: If you request extras (waiting time, multiple stops, special requests), these are quoted and agreed upfront – no surprises.

For most bookings, no deposit is required. We trust our customers and confirm bookings with a simple exchange of information.

When a deposit may apply:

• Large group bookings: 5+ passengers may require a deposit (typically 25-30% of total)
• Multi-day tours: Day tours and extended experiences may require a deposit
• Long-distance journeys: Bookings over 100 miles may include a small deposit
• Corporate/bulk bookings: Business accounts may use deposit agreements

Any deposit required will be clearly stated and agreed before booking. Deposits are fully credited against your final fare.

We accept multiple convenient payment methods:

• Debit/Credit Card: Visa, Mastercard, American Express (online or via phone)
• Bank Transfer: Direct transfer to our business account
• Cash: Payment in person to the driver on completion of journey
• PayPal: If preferred for online bookings

Payment can be made during booking, at pickup, or after the journey completes – discuss what works best for you.

Receipts: All payments include a detailed receipt via email or text, regardless of payment method.

Yes! We work with businesses, hotels, tour operators, and organizations to provide regular transport services.

Corporate benefits include:

• Discounted rates for regular bookings
• Flexible payment terms (monthly invoicing)
• Priority booking availability
• Dedicated account support
• Custom arrangements for multiple passengers

If you represent a hotel, tour operator, business, or organization, we'd love to discuss a partnership. Contact us with your requirements and we'll create a tailored package.

Our pricing is consistent year-round. We don't have seasonal surge pricing.

What may affect pricing:

• Fuel costs: Electric vehicles have minimal operating costs, so pricing stays stable
• Peak travel times: Bank holidays or major events may have slightly adjusted availability (not price)
• Multi-day tours: Longer experiences may have custom pricing based on exact itinerary

Unlike traditional taxis, we believe in fair, consistent pricing for all our customers, whether it's summer or winter, peak season or off-season.

We operate modern premium electric vehicles specifically chosen for passenger comfort and environmental responsibility.

Vehicle features:

• Electric power: Zero emissions, quiet, smooth ride
• Spacious interior: Comfortable seating for up to 4 passengers
• Large boot space: Generous luggage capacity for airport transfers and holidays
• Climate control: Full air conditioning and heating for year-round comfort
• Modern amenities: USB charging ports, smartphone integration, quality sound system
• Safety technology: Advanced safety features including collision avoidance systems
• Immaculate condition: Regularly cleaned and maintained to the highest standards

Our vehicles are premium, not basic taxis. You'll notice the difference in comfort, cleanliness, and professionalism from the moment you get in.

Our standard electric vehicles are not wheelchair-equipped, however we can accommodate many mobility needs.

If you have accessibility requirements:

• Walking difficulties: We can arrange easy street-level pickup/drop-off at accessible locations
• Limited mobility: Extra time for boarding, assistance getting in/out of vehicle
• Wheelchair users: Please contact us in advance – we can discuss alternatives or make special arrangements
• Medical equipment: We can accommodate oxygen tanks, crutches, walkers, and other aids

Please let us know about any accessibility needs when booking. We're committed to making travel as easy as possible for all passengers. Message us with details and we'll find the best solution for you.

Yes to charging, no WiFi. Here's what we offer:

• USB Charging: Multiple USB ports available in the vehicle for phones, tablets, and other devices
• Power availability: Charging is free and always available during your journey
• WiFi: We don't currently provide in-vehicle WiFi, but most journeys in North Wales have good mobile signal

For airport transfers, you can charge your phone or tablet during the journey, which is especially helpful if your battery is low before a flight.

Our vehicle has generous boot space suitable for airport transfers and holidays.

What fits comfortably:

• 2-4 large suitcases (depending on passenger count)
• Carry-on bags and personal items
• Golf bags, sports equipment, business luggage
• Overflow luggage can usually be accommodated in the cabin

For exceptional luggage: If you have unusually large items or excess luggage, let us know when booking and we'll confirm it fits. We can almost always make it work.

Vehicle interior: All passengers sit comfortably regardless of luggage – we never compromise comfort for cargo.

Standard capacity: 4 passengers comfortably, plus driver.

Passenger guidelines:

• Adults: Up to 4 adult passengers
• Children: Children are welcome; car seats available if required (notify when booking)
• Space: 4 passengers with luggage is comfortable – the vehicle is spacious and well-ventilated

Larger groups: If you need transport for 5+ passengers, we can arrange multiple vehicles or suggest partner services. Just let us know your group size when inquiring.

Yes – completely. Our vehicle is 100% electric with zero tailpipe emissions.

Environmental benefits:

• Zero emissions: No CO2 or pollutants while driving
• Quiet operation: Electric motors produce minimal noise, reducing noise pollution
• Energy efficiency: Electric vehicles are 3-4x more efficient than petrol/diesel
• Reduced impact: Every journey with us helps reduce air pollution in North Wales
• Future-focused: Supporting electric vehicles encourages broader EV adoption

By choosing Gwynedd Airport Taxis, you're making an environmentally responsible choice without compromising comfort or reliability. Every journey contributes to cleaner air and a sustainable future.

We offer private guided tours throughout North Wales exploring stunning destinations and hidden gems.

Popular tour destinations include:

• Snowdonia: Mountain scenery, historic train routes, hiking spots
• Anglesey: Coastal towns, beaches, Celtic heritage sites
• Llanberis Pass: Mountain pass scenery, lakes, outdoor activities
• Swallow Falls: Cascading waterfalls, woodland walks, photography spots
• The Ugly House: Historic cottage and quirky Welsh attraction
• Conwy Castle: Medieval castle, historic walled town, river views
• Portmeirion: Unique seaside village, architectural marvel
• Brewery tours: Local craft breweries with tastings (we drive, you enjoy!)

All tours are private and customizable – we tailor itineraries to your interests, pace, and preferences.

Most tours run 5–8 hours depending on itinerary and pace.

Tour duration examples:

• Half-day tour (4-5 hours): Local area, fewer stops, relaxed pace
• Full-day tour (7-8 hours): Multiple destinations, multiple activity stops, includes lunch break
• Extended tour (8+ hours): Multiple regions, packed itinerary, comprehensive experience

Your flexibility: Tours are completely customizable. You control the pace and destinations. Want to spend 2 hours at one location? No problem. Prefer quick scenic stops? We can do that too.

Booking: When you contact us, discuss your ideal tour length and we'll design an itinerary that matches your time and interests.

Absolutely! We're local experts. We'll craft the perfect itinerary based on your interests.

When booking, tell us about you:

• How much time you have
• What interests you (mountains, coast, history, nature, food, culture)
• Your fitness level (easy walks vs. serious hiking)
• Any specific attractions you want to see
• Dietary requirements (for lunch recommendations)

We then recommend: The best route, hidden gems, photo stops, local restaurants, walking trails, and timing to avoid crowds.

Popular combinations:

• Snowdonia highlights: Llanberis Pass → Swallow Falls → Snowdon views
• Coastal escape: Conwy → Anglesey → Beach stops → Local cafe
• Brewery tour: Local craft breweries with tastings and lunch
• Historic Wales: Conwy Castle → Caernarfon → Portmeirion

Message us with your interests and we'll suggest the perfect day out.

Yes, we offer multi-day experiences. Whether it's a 2-day, 3-day, or week-long tour, we can arrange it.

Multi-day tour services include:

• Custom itineraries covering multiple regions
• Accommodation recommendations and coordination
• Restaurant suggestions and reservations
• Guided transport each day with flexible pacing
• Local insider knowledge and hidden gem access
• Photography opportunities and scenic stops

Pricing: Multi-day tours typically involve daily rates plus accommodation logistics. We work with you to create an experience within your budget.

Example: A 3-day North Wales tour hitting Snowdonia, Anglesey, Conwy, and Portmeirion with accommodation coordination and daily guided transport.

Contact us with your multi-day tour idea and we'll create a detailed proposal.

Yes, absolutely. We recommend restaurants that can accommodate any dietary requirement.

Dietary accommodations we support:

• Vegetarian and vegan
• Gluten-free and coeliac
• Nut allergies and other allergies
• Religious dietary requirements (halal, kosher, etc.)
• Low-salt, diabetic-friendly, and other health-based diets
• Simply "eating light" or "light lunches"

What you do: Just let us know your dietary requirements when booking a tour. We'll know restaurants in each area that can accommodate your needs, and we'll notify them in advance.

Our service: We handle the coordination – you just enjoy excellent food without worry or stress.

Yes – personalized local narration and stories.

What you get:

• Local knowledge: History, culture, and fascinating stories about each destination
• Hidden gems: Less-known attractions and viewpoints you won't find in guidebooks
• Photography tips: Best angles, lighting, and timing for photos at each location
• Insider recommendations: Best cafes, restaurants, and experiences in each area
• Flexible depth: You control how much detail – want quick facts or deep dives? We adjust to your preference

Professional but personal: We're not a "guided tour company" with scripted narration. Our drivers are locals who know and love this region, and they share that passion genuinely.

Every tour is unique because every traveler is unique.

Yes, absolutely. Safety is our top priority.

Driver credentials:

• Enhanced DBS Checked: All drivers undergo enhanced Disclosure and Barring Service checks
• Fully Licensed: All drivers hold valid professional taxi licenses issued by local authorities
• Professional training: Regular customer service and safety training
• Medical fitness: Regular health checks as required by licensing authorities
• Background verification: Comprehensive background checks for all drivers
• Experience: 15+ years combined professional transport experience

You can travel with complete confidence that our drivers are thoroughly vetted, professionally trained, and genuinely experienced.

Comprehensive insurance coverage protecting you in all circumstances.

Our insurance includes:

• Third-party liability: Full coverage for damage to other vehicles or property
• Public liability insurance: Comprehensive coverage for passenger injuries or incidents
• Vehicle coverage: Full protection for our vehicle
• Passenger protection: Coverage specifically for passenger safety and wellbeing
• Luggage coverage: Protection for passenger luggage during transport
• Fully compliant: All insurance meets UK legal requirements and professional taxi standards

Verification: Our insurance is current, verified, and fully compliant. You're protected every moment you're with us.

Passenger safety is embedded in everything we do.

Safety measures include:

• Vehicle maintenance: Regular professional servicing and safety inspections
• Advanced safety technology: Collision avoidance systems and modern safety features
• Professional driving: Experienced drivers trained in defensive driving techniques
• Real-time monitoring: GPS tracking and regular customer communication
• Route planning: Safest routes selected, especially for unfamiliar areas
• Seatbelts & safety: All passengers buckled, safety briefing for long journeys
• Professional conduct: Courteous, focused drivers with zero distractions while driving
• Emergency procedures: First aid trained drivers with knowledge of emergency protocols

Your safety isn't an afterthought – it's our foundation.

Yes – comprehensive maintenance and compliance.

Maintenance schedule:

• MOT: Current and fully compliant with all MOT requirements
• Regular servicing: Professional maintenance every 3,000 miles or as recommended
• Safety checks: Brakes, tires, lights, and safety systems inspected weekly
• Cleanliness: Vehicle professionally cleaned daily before passenger use
• Hygiene: Deep cleaning and sanitization performed regularly
• Technical checks: Modern diagnostic equipment used to ensure all systems function perfectly

Our vehicle is immaculate, mechanically perfect, and safety-certified. You're traveling in one of the best-maintained taxis you'll find anywhere.

Yes, pets are welcome! We love animals and happily transport well-behaved pets.

Pet policy:

• Dogs: Welcome (small, medium, or large)
• Cats & other animals: Welcome in carriers or crates
• Crate requirement: Large pets can travel free in the cabin if they're calm
• Comfort: We provide water bowls and ensure pets are comfortable throughout journey
• No additional fee: Pets travel at no extra cost

What helps us help your pet:

• Let us know when booking that you're bringing a pet
• Bring a leash or carrier for control during boarding/disembarking
• Bring waste bags for outdoor stops

Your furry friend is as welcome as you are. We've transported many happy dogs to holidays, vet visits, and adventures!

Yes – child seats available upon request.

What we provide:

• Baby seats: Approved infant car seats (forward/rear-facing options)
• Booster seats: Child booster seats for ages 4-12 or 15-36kg
• Safety compliant: All seats meet UK safety standards and regulations
• Professional installation: Properly installed by trained driver
• No additional charge: Child seats provided at no extra cost

Booking: Just let us know the age(s) of children when you book, and we'll have the appropriate seat ready.

Note: For absolute peace of mind, if you have your own car seat that you trust, feel free to bring it – we'll install it for you.

Yes – we love creating special experiences. Tell us what you need and we'll make it happen.

Special requests we've handled:

• Proposals: Scenic drives to perfect proposal locations
• Anniversary trips: Romantic tours with special stops and champagne
• Birthday adventures: Custom itineraries tailored to birthday preferences
• Celebrations: Decorated vehicle (balloons, ribbons, etc.)
• Photography stops: Extra time at scenic locations for photos
• Picnic arrangements: Coordination with local suppliers for roadside picnics
• Surprise logistics: Coordinating surprises while transporting passengers
• Group coordination: Multiple vehicles, timing coordination for group outings

How to arrange: Contact us with your idea and we'll discuss how to make it special. We're creative, flexible, and committed to exceeding your expectations.

We regularly serve major UK airports, and can arrange transfers to others.

Regular airports (proven routes):

• Manchester Airport (closest, ~1 hour)
• Liverpool Airport (~1.5 hours)
• Birmingham Airport (~2.5 hours)
• Holyhead Airport (Anglesey, 45 minutes)
• Heathrow, Gatwick, Stansted (long-distance, overnight available)

Other UK airports: We can arrange transfers to any UK airport upon request, including:

• Bristol Airport
• East Midlands Airport
• Luton Airport
• London City Airport
• Any regional airport

Pricing: Long-distance transfers are quoted individually based on mileage and date. Contact us with your airport and dates, and we'll provide an exact quote.

Get in touch – we're happy to help!

Contact us via:

• WhatsApp: Message us anytime (fastest response)
• Phone: 07729 274868 (call or text)
• Email: info@gwyneddairporttaxis.co.uk

We respond to WhatsApp messages within 30 minutes during business hours, and phone calls within 15 minutes. We're genuinely here to help and happy to answer any question.